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Talk to The Routine Lab
Order updates, routine advice or ingredient questions — our customer care team is happy to help.
Registered address
12, Malipura, Peergate, Bhopal - 462001, Madhya Pradesh, India
Customer care hours: Monday–Saturday, 10 AM – 7 PM IST
Quick answers
How long does delivery take?
Orders are dispatched within 1–2 business days and typically delivered within 3–7 business days anywhere in India. Shipping is free on all orders.
Do you accept Cash on Delivery?
Yes — every order can be paid in cash when it arrives at your door. No advance payment is needed. Online payment (UPI/cards) is coming soon.
Can I cancel my order?
Yes, any time before it's dispatched — straight from our Order Help page. Enter the mobile number you ordered with and cancel in one click.
What if my order arrives damaged?
Request a return or refund within 7 days of delivery from our Order Help page — pick the order, tell us what went wrong, and we'll arrange a replacement or a full refund within 5–7 business days.
